FAQ mouse FAQ mouse
 
   
Q: Problem with COMAT Mouse in Windows 95 DOS-Box
A: If you got problems in Windows DOS-Box, we suggest to delete the DOS mouse driver from autoexec.bat. In Windows 95 DOS-Box the driver isn't needed, because Windows 95 load it's own mouse driver. If you don't do so, you will have a conflict between two drivers which are trying to manage the same device.
  
   

Q:Problem with COMAT Mouse in Windows 3.x DOS-Box
A:Add in the above section of SYSTEM.INI the following:

[NonWindowsApp]-Section

MouseInDosBox=1

[386enh]

local=PC$MOUSE

  
   
Q:No 3-button function under Windows 95/98
A:Possible causes:

  • For using the 3-button function under Windows 95/98, you need MouseMate Control Panel for Windows 95/98. Please load from our server the file Windows98.EXE.

  • PS/-Port of your system isn't enabled in BIOS. Please check your BIOS settings.

  • You have an old mouse with 2/3-buuton slide switch. This typ of mouse is using the Mousesystems (5-byte protocol) which sin't supported anymore under Windows 9x. all new mices are using the enhanced 4-byte protocol.

  • Hardware defect. Please re-bbot your system and press F8 on your keyboard since the Windows option screen appears. Now select the option command prompt. Put driver disk into floppy drive and run the GMOUSE.COM. If your mouse is detected, system will prompt you with the information about the used COM port and ressources.
    		•  
       

    Q:Remove MouseMate Control Panel (V2.181) under Windows 95
    A:Click Start\Run, type in REGEDIT, and press Enter. See the Registry Editor program, kind of like File Manager. Press Ctrl-F and it should say "Find What". Type in "CP95", and press Enter. If it is found, press the delete key on the keyboard to delete the item, and confirm by clicking on "Yes". Go to the far upper-right corner of the editor program and click on the "X" box to close.

    Pointer moves horizontally but not vertically (or vice-versa). Your mouse may need cleaning. Occasionally, even if the product is brand new, it may have some dust leftover in it from the manufacturing process, and need cleaning.

    		 
       

    Q:Pointer moves erratically/computer behaves unpredictably/keyboard locks up
    A:If your mouse is connected to a PS/2-style mouse port, then try moving the mouse to a serial port. In some cases, the port may not be 100% compatible with the original IBM PS/2 mouse port, and older COMAT Systems mice may be overly strict about adhering to that standard, such that erratic pointer movement may result. Move the mouse to a serial port to see if this alleviates the problem. Make sure the power is off when unplugging the mouse from the round PS/2-style mouse port.

    This type of behavior can also be caused by poor grounding. Make sure your mouse, computer, and building are grounded properly.

    		 
       
    Q:Modem stopped working when mouse installed
    A:The most common cause of this problem is a conflict of hardware resources. The mouse is probably connected to a serial port which is configured to use the same hardware resources as the modem. Either the serial port or the modem will have to be reconfigured. KYE Systems Support will not be able to help with such reconfiguration. It is recommended that you contact the modem manufacturer or take the computer to a dealer or service center to have the serial port reconfigured.     		 
       
    Q:Pointer moves too fast/slow or mouse pad to small
    A:The mouse speed setting determines the rate at which the pointer moves across the screen as you move the mouse. Mouse speed is a user-adjustable setting which is usually set in the mouse control panel, depending on your mouse driver software. If you have to pick up your mouse too often in order to move the pointer across the screen, your mouse speed setting is probably set too low.     		 
       

    Q:How to install MouseMate 98 under Windows NT4.0
    A: 1. Load from our webpage the file MM98.EXE which contains the 3-button driver.

    2. Expand file.

    3. Run the SETUP of the driver and follow the on-screen instructions.

    4. Restart Windows NT4.0

    5. Check under Windows control Panel, if the MouseMate is added to the device list.

    		 
       
    Q:Single click works, but double-click doesn't
    A:When this problem occurs, it is usually because the double-click speed is set too high. Try setting it lower. Double-click speed is a user-adjustable setting usually found in the mouse control panel, depending on your driver version.     		 
       
    Q:Cleaning a Mouse
    A:
    • While holding the mouse upside down, remove the ball retainer ring by gently sliding or twisting it, and set aside.

    • Cup your hand over the ball socket and turn the mouse right-side-up again so that the ball falls into the palm of your hand.

    • Gently blow over the ball and into the ball socket to get rid of any dust or other foreign matter.

    • Using cellophane tape rolled around a finger, with the adhesive surface outward, carefully clean the idler wheels that touch the ball surface. Roll the idler wheels and clean the back side also.

    • Reassemble the mouse
    		 
       

    Q:Can I connect a serial mouse via adapter to PS/2-Port?
    A: No,

    PS/2 and serial mouses use different communication protocols and signal levels and they can't be generally used in other interface just by changing the plug. You can only connect PS/2 mouse or mouse which supports both Serial and PS/2. Refer to the label on the backside of your mouse. There must be printed PS/2 or Serial + PS/2.

    		  
       
    Q:Why is the document still browsing after I have stopped clicking the Magic-Button?
    A:The browsing speed is not only depends on the speed you selected in the Control Panel, but also depends on the CPU speed of your PC and the volume of data being processed. If the transfer rate of the CPU is slower than the data rate the mouse sent, the above situation will occur.     		 
       
    Q:How do I use NetMouse with a notebook PS/2 port?
    A:If your notebook has a trackball or a J-key, you must disable this function in the BIOS and enable the external PS/2 port. Otherwise NetMouse will operate like a normal 2-button mouse.    		  
       
    Q:NetMouse / NetMouse Pro + IE4.0x
    A:If you find a problem to use mouse with InternetExplorer 4.0x , load from our webpage the updated driver version V4.19. If you are using DirectX make shure that you have installed DirectDraw drivers of your VGA card. Don?|t use VGA card driver delivered with Windows, they don't support DirectDraw.    		  
       

    Q:How to install NetMouse/NetMouse Pro under Windows NT4.0
    A:Load from our webpage the file NETPNT.EXE.

    • Expand file.
    • Run SETUP of the driver and follow the on-screen instructions.
    • Restart Windows NT4.0
    • Check under Windows control Panel, if the NetMouse is added to the device list and driver has been started.

    For serial connection check under control panel - devices the following:

    • Device SERIAL and SERIAL MOUSE DRIVER must be set to DISABLED
    • Device NETMOUSE SERIAL DRIVER and MOUSE CLASS DRIVER must be set to startup SYSTEM.

    For PS/2 connection check under control panel - devices the following:

    • Devices i8042-keyboard connector , SERIAL and SERAIL MOUSE DRIVER must be set to DISABLED
    • Device NETMOUSE PS/2 DRIVER and MOUSE CLASS DRIVER must be set to startup SYSTEM.
    		 
       

    Q:How to install NetScroll under Windows NT4.0
    A:

    • Run SETUP of the driver and follow the on-screen instructions.
    • Restart Windows NT4.0
    • Check under Windows control Panel, if the NetScroll is added to the device list and driver has been started.

    For serial connection check under control panel - devices the following:

    • Device SERIAL and SERIAL MOUSE DRIVER must be set to DISABLED
    • Device NETSCROLL SERIAL DRIVER and MOUSE CLASS DRIVER must be set to startup SYSTEM.

    For PS/2 connection check under control panel - devices the following:

    • Devices i8042-keyboard connector , SERIAL and SERAIL MOUSE DRIVER must be set to DISABLED
    • Device NETSCROLL PS/2 DRIVER and MOUSE CLASS DRIVER must be set to startup SYSTEM.
    		 
       
    Q:EasyScroll + IE4.0x
    A:If you find a problem to use mouse with InternetExplorer 4.0x , we suggest to use PAN function instead. Simlpy click the switch to which you have assigned this function in EasyScroll Control Panel. An arrow will appear on your sceen and you have to move the mouse to the direction you whant to scroll. Now mouse begins to scroll the window automatically.    		  
       
    Q:Scrolling under StarOffice
    A:In the mouse control panel mouse function must be set to Office 97 mode. After this changes scrolling function will be available under StarOffice.    		  
       
    Q:Can I use a PS/2 to serial adapter to connect NetScroll Wireless to my serial port?
    A:No. Netscroll Wireless is designed for PS/2-port only. Any mouse which is designed for use on SERIAL and PS/2 port will be delivered with adapter. If your mouse isn?|t delivered with an adapter, it`s designed for this port only!    		  
       
    Q:Netscroll Wireless can't be detected
    A:Make shure that you have enabled support for PS/2 port in the system BIOS of your PC. In the BIOS you should set in PNP/PCI CONFIGURATION the option PNP OS Installed to value NO.    		  
       
    Q:How can I download the latest driver?
    A:We put latest drivers in the section "Services". Check the description for each driver, so you download the correct one.
    		 
       
    Q:What's the difference between a regular mouse and a PnP mouse?
    A:You can use the mouse immediately if it's a PnP (Plug and Play) mouse (because Windows 95 recognizes the mouse). Sometimes you may have to install the mouse driver if Windows displays the message "New Hardware Found..". If this happens, just follow the directions.     		 
       
    Q:How can I clean my mouse?
    A:1. Remove the ball by turning the ball retainer counter-clockwise until it becomes loose.
    2. Use a soft cloth or non-abrasive cleaner to clean the ball and the rollers. You can also use a cotton swab to clean the ball container.
    3. Reinstall the ball and ball retainer.
    		 
       
    Q:How do I use the mouse without using the driver diskette in Windows 95?
    A:You can use a COMAT mouse this way in Windows 95: For 2-button mouse mode: Select Microsoft serial mouse. For 3-button mouse mode: Select COMAT serial mouse.
    		 
       

    Q:In Windows 95, why can't I use the middle button when I choose "COMAT serial mouse" in Windows 95?
    A:If you want to use the middle button in Windows 95, go to the Control Panel and select "System" to remove the current mouse driver, then select "Add a New Hardware" to change the mouse protocol. You can do this as follows (in the Control Panel):

    1. Select "System" to find the "Mouse" icon, then click on "Remove".
    2. Select "Add a New Hardware" and follow the directions of "New Hardware Wizard". Choose "COMAT" and the driver "COMAT serial mouse", then press Enter to exit. When you turn the computer back on, the driver will be changed to "COMAT serial mouse".
    		 
       

    Q:Why can't NetMouse (or NetMouse Pro) use the Magic-Button to scroll in IE4.0?
    A:IE4.0 was released in Oct. 1997. If you bought NetMouse (NetMouse Pro) before Oct. 1997, then the Magic-Button does not scroll in IE4.0. But we have corrected this problem and you can download the latest NetMouse (NetMouse Pro) driver for IE4.0 from our Homepage.

    		 
       
    Q:When I select True-Color in Windows Display Mode, the NetMouse function acts strange. Why is this?
    A:1. Change to Hi-Color mode to eliminate this condition.
    2. In True Color Mode it takes a lot of time for the display card to transfer data to the CPU. This causes the functions of Auto-Browsing and Speed Control to work incorrectly.     		 
       
    Q:Why does the document continue to browse after I stop clicking the Magic-Button?
    A:The browsing speed not only depends on the speed you selected in the Control Panel, but also depends on the CPU speed of your PC and the volume of data being processed. If the transfer rate of the CPU is slower than the data rate the mouse sent, the above situation will occur.    		  
       
    Q:How do I use NetMouse Pro with a notebook PS/2 port?
    A:If your notebook has a trackball or a J-key, you must disable this function in the BIOS and enable the external PS/2 port. Otherwise NetMouse Pro will operate like a normal 2-button mouse.    		  
       
    Q:My wireless mouse can't work after changing the battery.
    A:The ID of your mouse has to be learned again. Please press reset in receiver and press mouse reset within 6 sec.    		  
       
    Q: I have followed the user's manual to install my wireless keyboard and wireless mouse. Keyboard works fine, but the wireless mouse can't work.
    A: Please follow the below instruction to set the product ID again.
    1. Press reset in receiver and press keyboard reset within 6 sec.
    2. Press reset in receiver and press mouse reset within 6 sec    		  
       
       
    Linux FAQ
    How to setup these mice (with scrolling in all apps) on Red Hat 7.3 (XFree4)

    // STARTS

    Edit /etc/X11/XF86Config with your favorite editor
    Add the following line to the "Pointer" section.

    ZAxisMapping 4 5

    Make sure your Protocol is set to "IMPS/2" for a PS/2 mouse
    Example for PS/2 wheel mouse:

    Section "Pointer"
    Protocol "IMPS/2"
    Device "/dev/psaux"
    SampleRate 60
    BaudRate 1200
    ZAxisMapping 4 5
    Buttons 3
    EndSection

    Edit /etc/X11/XF86Config-4
    Edit the section "InputDevice" to look like this.

    Section "InputDevice"
    Identifier "Mouse0"
    Driver "mouse"
    Option "Protocol" "IMPS/2"
    Option "Device" "/dev/psaux"
    Option "ZAxisMapping" "4 5"
    Option "Emulate3Buttons" "no"
    EndSection

    Now restart the X Server. If your not sure howto, simply reboot your
    machine.

    // ENDS    		  
    ^ Back to top